ServiceNow Training Resumes

Service Now Freshers Resume

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[Your Name]

Your Name

📍 [Your Location] | 📞 [Your Contact Number] | 📧 [Your Email] | 🔗 [LinkedIn/GitHub Profile]

Career Objective

Motivated and detail-oriented graduate with a strong foundation in IT service management and cloud computing. Seeking an entry-level position in ServiceNow development/administration to apply my skills in scripting, workflows, and ITSM processes while contributing to business growth.

Technical Skills

• ServiceNow: Incident Management, Change Management, Problem Management, CMDB
• Programming: JavaScript, HTML, CSS, SQL
• Scripting: ServiceNow Client & Server-side Scripting (Business Rules, UI Policies, Script Includes)
• Workflow & Automation: Workflows, Flow Designer, Service Catalog, SLA Management
• Tools & Platforms: ITSM, ITOM, ITBM, Agile Development, REST & SOAP APIs
• Databases: MySQL, Oracle

Education

[Your Degree] – [Your University]
📅 [Year of Graduation]

Certifications (if any)

• ServiceNow Certified System Administrator (CSA) (if applicable)
• ITIL Foundation Certification (if applicable)

Projects

✅ IT Service Management Portal – Developed a ticketing system using ServiceNow with automated workflow approvals.
✅ CMDB Implementation – Configured CMDB and asset management for an organization using ServiceNow ITOM.
✅ Service Catalog Customization – Created a custom service catalog with UI policies and approval workflows.

Internship/Training (if any)

ServiceNow Intern | [Company Name] 📅 [Month-Year]

• Assisted in ServiceNow administration, including user role management and instance configuration.
• Developed and tested ServiceNow scripts to automate routine tasks.
• Worked on ITSM modules and generated reports for management insights.

Soft Skills

✔ Problem-Solving
✔ Teamwork & Collaboration
✔ Communication Skills
✔ Analytical Thinking

Extracurricular Activities (Optional)

🏆 Participated in a Hackathon on IT Automation
💡 Completed a ServiceNow Hands-on Training Program

Experience Resume

Your Name

📍 [Your Location] | 📞 [Your Contact Number] | 📧 [Your Email] | 🔗 [LinkedIn/GitHub Profile]

Professional Summary

ServiceNow Developer/Administrator with X+ years of experience in IT Service Management (ITSM), IT Operations Management (ITOM), and automation. Skilled in designing, configuring, and customizing ServiceNow applications, including Incident, Change, Problem, CMDB, and Service Catalog. Adept at scripting, integrations, and implementing workflows to enhance IT service efficiency.

Technical Skills

• ServiceNow Modules: ITSM, ITOM, ITBM, CMDB, Asset Management, HRSD, SecOps
• Scripting & Automation: JavaScript, Glide API, Business Rules, Script Includes, UI Policies
• Integration & APIs: REST, SOAP, JSON, Web Services, MID Server
• Workflow & Customization: Flow Designer, UI Actions, UI Pages, Notifications, Service Catalog
• Database & Reporting: MySQL, Oracle, Performance Analytics, Custom Dashboards
• Tools & Platforms: ITIL, Agile/Scrum, JIRA, GitHub

Professional Experience

ServiceNow Developer | [Company Name] 📅 [Month-Year] – Present

• Designed and developed ServiceNow solutions, including ITSM workflows, Service Catalog, and custom applications.
• Implemented Business Rules, Client Scripts, UI Policies, and Script Includes for automation and process improvements.
• Worked on CMDB and Discovery to ensure proper asset management and relationships.
• Integrated ServiceNow with third-party tools using REST & SOAP APIs.
• Optimized performance by reducing script execution time and improving query efficiency.
• Collaborated with stakeholders to gather requirements and deliver scalable solutions.

ServiceNow Administrator | [Previous Company Name] 📅 [Month-Year] – [Month-Year]

• Managed user roles, groups, ACLs, and instance configurations to ensure security compliance.
• Maintained system health through upgrade management, patching, and troubleshooting.
• Created and scheduled reports, dashboards, and performance analytics for IT teams.
• Configured Service Level Agreements (SLAs) and notifications for better service tracking.

Education

[Your Degree] – [Your University]
📅 [Year of Graduation]

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS-ITSM/ITOM/HRSD) (if applicable)
• ITIL Foundation Certification (if applicable)

Projects & Achievements

✅ ITSM Implementation: Developed and deployed a customized ITSM solution for [Client/Company].
✅ Automated Incident Resolution: Implemented an AI-based auto-triage system that reduced response time by 40%.
✅ ServiceNow Integration: Integrated ServiceNow with [Third-Party Tool] to streamline workflows.

Soft Skills

✔ Problem-Solving & Critical Thinking
✔ Communication & Stakeholder Management
✔ Agile & Scrum Methodologies
✔ Team Collaboration & Leadership